Withdrawal, Transfer, and Refund Policy

Withdrawals

You can withdraw and receive a full 100% refund, subject to any applicable administrative fees, by making this request through the “My Enrollment History” section on your online learner profile within the applicable timeline specified in the chart below (Withdrawal and Transfer Timelines). If you are unable to make changes to your course through your account, please email watspeed@uwaterloo.ca. No refund will be granted for withdrawal requests made after the applicable timeline.

The following actions will not be deemed to be a withdrawal:

Cancelling a credit card payment.
Failing to attend or participate in any course-related scheduled activities or to complete a course.
Informing the instructor that you will no longer attend or participate in any course-related activities.

Transfers

You can transfer your enrollment for a course by emailing watspeed@uwaterloo.ca within the applicable timeline specified in the chart below. Please include your name, the course(s)/section(s) for which you are registered and which course(s)/section(s) you would like to transfer to. You may only transfer to a course of the same price for which you are enrolled. No transfers will be granted for requests made after the applicable timeline. Transfers to another course(s)/section(s) is subject to available enrollment space.

Withdrawal and transfer timelines (Individual course purchases)

Courses type	Timeline to request withdrawal or transfer	Administrative fee
Virtual instructor-led courses	Up to 14 days in advance of start date of the course. However, a full refund will be issued if WatSPEED cancels the course.	None
Foundations of Large Language Models Key Strategies for Business Sustainability Executive education courses: ChatGPT and the Large Language Model Revolution AI and Business Strategy AI Technology, Governance, and Strategy Leveraging AI to Improve Health Care in Canada Operationalizing Generative AI: Executive Insights and Applications	Up to seven days in advance of start date of the course. However, a full refund will be issued if WatSPEED cancels the course.	None
Ed2Go (online skills training)	INSTRUCTOR-MODERATED COURSES: Up to 13 days after the start date of the course, inclusive of the start date. SELF-GUIDED COURSES: Up to two days after you first access the course, not inclusive of this first date of course access. If you complete a self-paced tutorial, you will not be entitled to receive a refund.	None
All courses under the Data Science certificate program All courses under the Data Analytics for Behavioural Insights certificate program All courses under the Back-End Development Certificate Program All courses under the Machine Learning Practitioner AND the Machine Learning Project Specialist Certificate Programs Python for Health Data Digital Transformation* Digital Transformation in Canadian Healthcare Secure Coding* Python I Python 2: Data Science and AI Applications Cloud Computing and Security Essentials Systems and Platform Security in Practice Cryptography in the Real World	Up to 14 days after the start date.	$75 for withdrawals only. Transfers are not charged an administrative fee.
Management of Oral Anticoagulation Therapy (MOAT)	Up to 1 day in advance of the start date of the course.	None
ISC2 courses and certification training materials	There are no refunds on ISC2 products. All sales are final.	None
CompTIA Courses: Network+ Exam Preparation	Up to thirty (30) days after the start date, inclusive of the start date. Additionally, you must have accessed the course content for less than two (2) hours.	None

*The $75 administrative fee for withdrawals will not be charged to Secure Coding and Digital Transformation when taken as part of the WatSPEED’s Career Accelerator Program.

Withdrawal and transfer timelines (Purchasing course bundles)

Courses type

Timeline to request withdrawal or transfer

Administrative fee

Data Analytics for Behavioural Insights Certificate Program (three-course bundle)
Back-End Development Certificate Program (three-course bundle)
Machine Learning Practitioner AND Machine Learning Project Specialist (various course bundles available)

Up to 14 days after the start date, inclusive of the start date, of the first course in the bundle that you take. Thereafter, you will not receive a refund for any portion of the bundle purchase cost or be permitted transfer to another offering of that course. For the remaining course(s) in the bundle, you may transfer to a future offering of that course without cost.

All courses that are purchased as part of a bundle must be completed within three years from the date of purchase.

$75 for withdrawals only. Transfers are not charged an administrative fee.

Withdrawal and transfer timelines (Career Accelerator Programs)

Courses type

Timeline to request withdrawal or transfer

Administrative fee

Digital Transformation Pathways

Secure Coding Pathways

Up to 1 day in advance of the start date of the first course in the bundle that you elect to enroll in. Thereafter, no refunds are allowed but you may transfer your enrollment in a course to a future offering.

All courses included in the Career Accelerator Program must be completed within six months from the date of purchase.

None

General

In any case where WatSPEED cancels a course, you will be permitted to receive a full refund or transfer to a future offering.

If WatSPEED cancels a course that has been purchased as part of a bundle, you will be permitted to receive a refund for the discounted amount for that course or transfer to a future offering.

If you have questions about which timeline applies to your course, please email watspeed@uwaterloo.ca.

If you withdraw from a course, you will not be entitled to receive a certificate, irrespective of whether you received a refund.

All refunds issued in accordance with this Policy must be returned via the original method of payment.