Effective communication is the lifeblood of any successful organization and a crucial aspect of every supervisor’s job. This course explores the essentials of supervisory communication and shares concepts and techniques that will help participants better lead or manage teams. It's designed to help you and other leaders improve results by aligning team members' tasks with organizational and team goals. You will gain practical tools that will instill confidence as you plan and organize work with your team.
This course can be applied to the Essentials of Supervision Certificate.
- New supervisors
- Existing supervisors
- Aspiring supervisors
- Understand the purpose, benefits, and process of effective two-way communication.
- Communicate needs, ideas, and expectations clearly, convincingly, confidently, and positively.
- Listen more effectively to the needs, ideas, and expectations of others.
- Adapt your communication style to suit different people and situations.
- Respond appropriately to conflicts when they arise.
- Create an environment that encourages clear, honest, and focused exchanges of ideas and information.
- Communicate to foster understanding, strengthen relationships, and improve teamwork.
Receive a certificate from the University of Waterloo
Upon successful completion of this program, you will receive a professional education certificate from the University of Waterloo.
Gerry Call, MBA, BComm
Course Instructor, WatSPEED
Gerry Call (MBA, BComm) is a speaker, consultant, facilitator, and author, with over 40 years of academic and practical business experience and strong capabilities to motivate and entertain audiences. He is known for his down to earth instruction style, as well as for his positive and humorous attitude towards his topics. Call creates powerful learning environments to help people move from okay to extraordinary.
Questions? Let's chat!
Office hours: Monday to Friday, 8:30 a.m. - 4:30 p.m. ET