Complete the following courses:
Managing Customer Service
Skills for Making Great Decisions
Achieving Success with Difficult People
Effective Selling
Please note: This course is not eligible to be used for more than one certificate. It can be used
for either the Customer Service Certificate or the Sales and Marketing Fundamentals
Certificate, but not both.
All courses must be taken through WatSPEED at the University of Waterloo in order
to be eligible for the certificate from WatSPEED.
Each course is six weeks long, followed by a two-week period to complete the final
exam (online, open book) and you are not required to be online at any specific time.
Lessons are released on Wednesdays and Fridays of each week. For planning purposes,
we suggest setting aside two hours per lesson as a starting point.
To register, click the course you'd like to take and select a start date. Instructions
on how to access your course will be emailed to you immediately after registration.
It is best practice to enrol for no more than two courses with the same start date
to achieve the highest learning outcome.
Get your certificate from WatSPEED at the University of Waterloo
Within four weeks of successful completion of this program's requirements, a certificate
of completion from WatSPEED will be available in your student portal.