Conflict is natural and, if embraced, has an untapped potential to ignite innovative change. When ignored or handled incorrectly, conflict can unleash a destructive force within your organization. Worry not! Wherever you are in the conflict cycle, it’s never too late to affect change.
This course utilizes the Everything DiSC Productive Conflict Profile® (produced by John Wiley & Sons, Inc.) to help participants improve their awareness about conflict behaviors. Rather than focus on a step-by-step process for conflict resolution, you will learn techniques to curb destructive behaviors and effectively respond to conflict situations. The course also features an exploration of the Everything DiSC Productive Conflict Profile® in the context of conflict, providing an opportunity for you to explore destructive conflict responses.
This course is part of the Leadership Certificate. 
WatSPEED has been approved by the Project Management Institute (PMI®) to issue contact hours and PDUs for our courses. This course provides seven Power Skills hours under the Talent Triangle ®.
The "PMI Talent Triangle" and the PMI Talent Triangle image are marks of the Project Management Institute, Inc.
- Supervisors
- Managers
- Leaders (or those in leadership roles)
- Individuals aspiring to achieve supervisory and management positions
- Improve awareness and understanding of conflict behaviours.
- Establish techniques to respond to conflict and overcome challenges.
- Understand methods for making more productive choices in response to conflict.
- Identify opportunities to affect positive change as you manage conflict.
Receive a certificate from the University of Waterloo
Upon successful completion of this program, you will receive a professional education certificate from the University of Waterloo.
Gerry Call, MBA, BComm
Course Instructor, WatSPEED
Gerry Call (MBA, BComm) is a speaker, consultant, facilitator, and author, with over 40 years of academic and practical business experience and strong capabilities to motivate and entertain audiences. He is known for his down to earth instruction style, as well as for his positive and humorous attitude towards his topics. Call creates powerful learning environments to help people move from okay to extraordinary.
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