Project stakeholders come in all shapes and sizes. While the expectations of some stakeholders may be straightforward and closely aligned with project goals, others may have expectations which are unknown, or not achievable, given the purpose and scope of the project.
Developed in partnership with World Class Productivity (WCP), this course teaches you to navigate one of the most challenging aspects of many projects: managing stakeholder expectations. Learn to do it well, and you will have a much easier time, and be much more likely to achieve success across your team or organization. Do it poorly and, before you know it, you may be bogged down in endless meetings and complaints.
Learn the art of stakeholder management from expert instructors and gain the tools and confidence to communicate effectively, build strong relationships and exceed stakeholder expectations.
This course can be taken as part of the Project Management Certificate.
WatSPEED has been approved by the Project Management Institute (PMI®) to issue contact
hours and PDUs for our courses. This course provides seven hours which are allocated
to the Business Acumen section for the Talent Triangle ®.
The "PMI Talent Triangle" and the PMI Talent Triangle image are marks of the Project Management Institute, Inc.
The workshop is appropriate for people working in both the public and private sectors, in any of the following project related roles:
- Project managers
- Project team members
- Department leaders
- Individuals who aspire to become project management specialists
- Professionals who want to develop skills to deliver projects on target, on time, and on budget
Learn alongside your team!
WatSPEED provides custom learning experiences tailored for large groups from any single organization. Register three or more employees from the same organization and receive 15 per cent off. Contact our team at watspeed@uwaterloo.ca for details.
- Understand the importance of managing stakeholders.
- Identify the project stakeholders.
- Effectively define stakeholders' influence and requirements for your projects.
- Prepare, implement, and manage project stakeholders by creating a stakeholders' management plan.
- Understand the ethical issues in managing project stakeholders.
- Generate and use the information from past projects.
- Make a plan for enhanced stakeholders' management efforts for your project(s).
The curriculum is compatible with the project management industry standard set by the Project Management Institute (PMI). The University of Waterloo partners with a project management training provider to offer courses that qualify for project management professional (PMP) Professional Development Units (PDUs) or contact hours. You will receive electronic course notes that parallel the course content and serve as an excellent project management resource tool.
Course outline
- Introduction
- Identify Stakeholders
- Understand & Analyze Stakeholders
- Prioritize Stakeholders
- Manage Stakeholders
- Monitor Stakeholder Engagement
- Learn From Past Experience
- Wrap-up
Receive a certificate from the University of Waterloo
Upon successful completion of this program, you will receive a professional education certificate from the University of Waterloo.
Kristine Hatfield, PMP, PMI-ACP, CSM
Senior Consultant, WCP | Course Instructor, WatSPEED
Kristine Hatfield has over 20 years project management experience, including the management of large, complex, projects and programs, and project portfolios in excess of $250 million. She has successfully established company-wide project management practices and has a great deal of experience in implementing and leading project management offices (PMO), business analysis, strategic planning, and developing project managers.
Hatfield understands the importance of building high performing collaborative teams across organizations. She brings a practical “people focused” approach to the application of project management principles to deliver successful projects, programs, and portfolios. She has spent her professional career in the telecommunications industry and IT, including senior management roles, and has been a project management professional (PMP) since 2005.
John Glennie, PMP
Senior Consultant, WCP | Course Instructor, WatSPEED
John Glennie has over twenty-five years of business and project management experience. Working extensively with clients in both the private and public sectors, Glennie's project management and business experience includes successfully navigating the challenges and complexity of managing global product launches for a manufacturing firm, the creation of an electronic trading system for a precious metals operation, and successfully delivering client projects through his own IT company.
An award-winning instructor, Glennie has provided project management and related business training to individuals and organizations across Canada, the United States and (through virtual courses) globally.
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