Project management excellence goes beyond producing project charters, detailed schedules, and colourful status reports. Projects involve people. There are team members, clients, management, subordinates, peers, account managers, suppliers, contractors, regulators, and numerous other stakeholders. And with people, there are differing opinions, personality conflicts, office politics, and sometimes hidden agendas. Your people skills can have a positive impact on project success and help to transform road blocks into opportunities.
Interacting effectively with others is at the heart of good project management. Poor communication and relationships result in significant issues and detract from what matters and what needs to be done.
Developed in partnership with World Class Productivity (WCP), this course focuses on understanding yourself and learning specific techniques and strategies that enable you to relate to and engage others successfully. You will have the opportunity to discuss issues or challenges you are facing, and get input on how to address them. The sessions include self assessments, group exercises, and scenarios or role plays that enable you to address real-life situations.
This course can be taken as part of the Project Management Certificate.
WatSPEED has been approved by the Project Management Institute (PMI®) to issue contact
hours and PDUs for our courses. This course provides 12 Power Skills hours and two Business Acumen hours for the Talent
Triangle ® for a total of 14 hours.
The "PMI Talent Triangle" and the PMI Talent Triangle image are marks of the Project Management Institute, Inc.
This course will benefit anyone working in a team environment who needs to handle tough issues and difficult interpersonal situations, and do so with confidence and effectiveness. This includes:
- Project managers
- Project team members
- Department leaders
- Individuals who aspire to become project management specialists
- Professionals who want to develop skills to deliver projects on target, on time, and on budget
Learn alongside your team!
WatSPEED provides custom learning experiences tailored for large groups from any single organization. Register three or more employees from the same organization and receive 15 per cent off. Contact our team at watspeed@uwaterloo.ca for details.
- Manage conflict and negotiations across your team or organization.
- Influence, motivate, and manage relationships for successful collaboration.
- Establish interpersonal communication tools and techniques to positively impact project management.
The curriculum is compatible with the project management industry standard set by the Project Management Institute (PMI). The University of Waterloo partners with a project management training provider to offer courses that qualify for project management professional (PMP) Professional Development Units (PDUs) or contact hours. You will receive electronic course notes that parallel the course content and serve as an excellent project management resource tool.
This course provides 12 Power Skills hours and two Business Acumen hours for the Talent Triangle ® for a total of 14 hours.
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Day 1 |
Setting the Stage for Auccessful Communication |
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Managing Conflict |
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Day 2 |
Influencing and Negotiating |
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Building Effective Relationships |
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Project Execution |
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Project Completion |
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Receive a certificate from the University of Waterloo
Upon successful completion of this program, you will receive a professional education certificate from the University of Waterloo.
Kristine Hatfield, PMP, PMI-ACP, CSM
Senior Consultant, WCP | Course Instructor, WatSPEED
Kristine Hatfield has over 20 years project management experience, including the management of large, complex, projects and programs, and project portfolios in excess of $250 million. She has successfully established company-wide project management practices and has a great deal of experience in implementing and leading project management offices (PMO), business analysis, strategic planning, and developing project managers.
Hatfield understands the importance of building high performing collaborative teams across organizations. She brings a practical “people focused” approach to the application of project management principles to deliver successful projects, programs, and portfolios. She has spent her professional career in the telecommunications industry and IT, including senior management roles, and has been a project management professional (PMP) since 2005.
John Glennie, PMP
Senior Consultant WCP | Course Instructor, WatSPEED
John Glennie has over twenty-five years of business and project management experience. Working extensively with clients in both the private and public sectors, Glennie's project management and business experience includes successfully navigating the challenges and complexity of managing global product launches for a manufacturing firm, the creation of an electronic trading system for a precious metals operation, and successfully delivering client projects through his own IT company.
An award-winning instructor, Glennie has provided project management and related business training to individuals and organizations across Canada, the United States and (through virtual courses) globally.